General FAQ (6)

Q1: What are the dimensions of the auto cat litter box cylinder? 

A1: answer

Q2: What is the size of the trash bag?

A2: answer

Q3: What kind of cat litter is suitable for PURA X?

A3: answer

Q4: Does PURA X or PURA ＭＡＸ have a weight limit?

A4: answer

Q5: How much cat litter can be placed in PURA X?

A5: answer

Q6: How to clean PURA X?

A6: answer

Q7: How loud can PURA X be when it's running?

A7: answer

Q8: How much weight can I put on the top of PURA X?

A8: answer

Q9: How to troubleshoot the waste bin full error?

A9: answer

Q10: Do I have to use PETKIT special waste bags?

A10: answer

Q11: How does PURA X keep my cat safe?

A11: answer

Q12: Testing Cylinder's Sensitivity Failed

A12: answer

Q13: The entrance of PURA X is too high for my cat to get into?

A13: answer

Q14: What are the dimensions of the waste container?

Q14: 12.8*9*4.3 inches, and the capacity is 1.8 gallons.

Q15: ​What to do when the deodorizer leaks?

A15: PURA X Nebulizer Leaks. Please check if the tank is broken.

Q16: Does PURA X work fine when I need to travel?

A16: PURA X Unattended. Based on the results from a lab test at PETKIT, you only need to empty the waste container every 15 days (one cat), which is enough for business or short trip. But please be sure to empty the waste container before going out, in case PUMA X will not be cleaned automatically when the waste container is full.

Q17: How long can one bottle of purifying liquid last?

A17: Purifying Liquid Consumption. It depends on how often your cat uses PUMA MAX. If your cat uses it 3-4 times a day, one bottle of purifying liquid will last for one month.

Q18: Why is the cat's weight measured incorrectly?

A18: Incorrect Weight Reading. If your cat is not fully inside the cylinder, or continues to move after entering it, the measured weight will be inaccurate.

Q19: How much cat litter can be added to reach the MAX line?

A19: If you use PETKIT Everclean Flushable Cat Litters, adding one pack of cat litter is enough to reach the MAX line. Because there are many gaps between the cat litter, the MAX line can sometimes be reached without adding a full pack, and you can stow the rest.

Q20: How often do I need to empty the waste container?

A20: Based on the results from a lab test at PETKIT, you only need to empty the waste container every 15 days (one cat).

Q21: How to get rid of odors effectively?

A21: 1.It is recommended to use automatic cleaning, timely cleaning cat litter to avoid smell. 

2. It is recommended to deodorize automatically 4-6 times a day. 

3. After adding cat litter twice, it is recommended to completely replace it once. 

4. Empty the waste container when it is full. 

5. Clean the cat litter filter or inner cylinder every week.

Q22: Is the infrared sensor in PURA X harmful to cats?

A22: PURA X Infrared Sensor. The wavelength of visible light for animals is between 380nm and 780nm, and the infrared wavelength of PUMA X is 950nm, which is completely harmless to cats and dogs, and both cats and dogs can not see, and will not sense.

Q23: Why does PURA X show that the cat inside but actually not?

A23: answer

Q24: ​Why does PUMA X get stuck for a few seconds during cleaning?

A24: PURA X Operation Freezing. Please do not worry that it is normal. In order to be more conducive to clumping, and to filter the cat litter effectively.

Q25: ​Why is the percentage of remaining litter shown in the APP inaccurate?

A25: Cat Litter Percentage. Due to the different density of cat litter, the APP may show that the remaining cat litter is 100% if the cat litter reaches the standard weight, even if it does not reach the MAX line in the cylinder. Please refer to the actual capacity of different cat litter: 12.8 lbs clay cat litter, or 7 lbs tofu cat litter, or 7.9 lbs mixed cat litter. Please do not exceed the maximum weight of cat litter, otherwise clean litter will be filtered.

Q26: Why did the clumps fall into the gap during cleaning?

A26: If the cat litter is cleaned immediately without clumping, it will stick to the bottom and fall into the gap when the inner cylinder rotates. It is recommended to set the waiting time to 3-5 minutes in the APP.

Q27: ​I use tofu litter, but why does clean cat litter often get filtered out?

A27: Tofu Cat Litter. If you only use tofu cat litter, please add it to 85% or less. Because tofu litter is less fluid, adding too much litter can make clean litter easily filtered.

Q28: Where should PURA MAX be placed?

A28: Please make sure you place PURA MAX on a hard flat surface without carpet, the carpet would prevent internal weight sensors from properly detecting your cat. Place it at least 5 cm from the wall, and there is no object near the entrance.

Q29: ​Why has the bottom of the cylinder bulged up?

A29: Inner Barrel Bulges. Because the bottom is made of soft silica gel, it bulges in its natural form. After adding the cat litter it will be flat, so it does not affect proper operation.

Q30: Where should the cat litter pad be placed?

A30: Sand Control Pad Placement. Please place the cat litter pad in front of PUMA MAX. Please note that the pad should not be pressed under PUMA MAX as this will affect the weight sensor.

Q31: How to do if the remaining cat litter is not accurately measured?

A31: Please make sure you place PURA MAX on a hard flat surface without carpet, the carpet would prevent internal weight sensors from properly detecting your cat. Place it at least 5 cm from the wall, and there is no object near the entrance.If the problem is not solved, you can double click the OK button on PURA MAX.

Q32: ​How to guide my cat to use PURA MAX?

A32: Training your Cat with PUMA MAX. Put the PURA MAX in the same place as your previous litter box and use the same cat litter that your cat normally uses. You can also place your cat in the litter box for the first time so that it can get used to the smell and touch of PURA MAX. Then, keep putting your cat in the PURA MAX litter box anytime you feel it is about to do its business.

Q33: ​Will PURA MAX clean watery stool?

A33: Clean Up Loose Stools. If your cat's stool is liquid-like, set the waiting time for PURA MAX in the PETKIT app to a longer period until the stool solidified before PURA MAX can effectively clean it.

Q34: How to control the lighting system of Pura Max?

A34: answer

Q35: Will PURA MAX / PURA X still work even connection has been lost?

A35: answer

Q36: PURA X Keeps Rotating

A36: answer

Q37: PURA X constant warning of "cat is approaching"

A37: answer

Q38: Pura Max:Why does PURA X show that the cat inside but actually not?

A38: answer

Q39: Maintenance mode of pura max

A39: In the maintenance mode, The door of the device will go up and stop. You can clean up the device ,dump the litter in box or add an appropriate amount of cat litter. After 15 minutes, the device will automatically exit the maintenance mode, or you can manually exit.

Q40: Sprayer/Deodorizer of Pura x doesn't work

A40: answer

A41: nosie of pura X

Q41: answer

A42: Does not clean up after cat use Or the app has no record.

Q42: Please tell us when the error happend and SN code of device or username of app. Send these to support@petkit.com

A43: Plug in the plug, the display does not light up

Q43: We suggest that：

Confirm whether it is caused by a loose socket

Confirm whether the device is the original charger

Confirm the performance of the device after power-on (whether the screen is on, double-click the OK button if there is any response)

Check whether the power interface of the device is corroded, and whether the pet has urine. Try other sockets in the home at the power interface.

Record a complete video (re-power on after 15 seconds of complete power failure, double-click the OK button twice)

A44: Urine leakage

Q44: Please  check if the inner mat is broken and whether there is gap between innder mat and cylinder. we suggest adding less litter and tape the gap between inner mat and cylinder with tape

A45: Parameter of Pura X

Q45: answer

A46: Paremeter of pure max

Q46: answer

A47: How loud can PUMA MAX make when it's running?

Q47: It's about 40dB when you're 8inches away from the device, and it's about 35dB when you're 40inches away from the device.

A48: Can I put some items on the top of PUMA MAX?

Q48: No,the weighing sensors are located at the four bottom corners, and if itme is placed on the top, the device will detect a cat inside.

A49: How to clean PUMA MAX?

Q49: answer

Q50: Why does it still show a lack of purifying refill after refill ?

A50: Please confirm the app and firmware updated to the latest version and reset the refill in app after you refill liquid.

Q51: pura max sealing cover error

A51: Please confirm that the three magnets on the upper cover are not missing, and then contact customer service to provide the SN code.

Q1: Why is it called Smart Feeder? 

A1: The feeding device can remind you whether the feeder is in a safe position.
The scale can be reset and calibrated.
It has Child lock that prevents children from feeding or when playing with the device.
The display light can be turned off to prevent the night light from disturbing human and pets.
You can monitor the feeder status in the app in time.
You can manage feeding or add meals through the app.
The app intelligently recommends feeding lists based on pet parameters and need.

Q2: How does the feeder work?

A2: With the Smart Feeder, whether you are at work or while traveling, you don't need to worry about your pet's diet at home. You can use the app to set the time and the amount of food needed, and food will be automatically dispensed. The lid and food outlet door of the PETKIT smart feeder are equipped with food-grade silicone rings. The pet food is secured with it's sealed food storage bucket. You can place a desiccant on the bucket lid to keep the food fresher. It can handle most pet dry food on the market, so there is no risk of food getting stuck.

Q3: How much is the Smart Feeder's capacity?

A3: answer

Q4: Feeder Binding Condition

A4: answer

Q5: Live cockroaches in the Feeder

A5: Can live cockroaches enter the Smart Feeder? We have very good airtightness in our food storage bucket, but the food outlet door will open while the feeder is feeding out. It is possible for cockroaches to quickly enter the house through the food outlet doors during the feeding period if cockroaches exist in the house.

Q6: Feeder Restart Method

A6: How to restart the Smart Feeder? To restart the device, unplug and replug the power cord. If there are batteries in the device, remove them and reinstall them.

Q7: Feeder Power Capacity

A7: How long will the Smart Feeder's battery last? The feeder needs to be connected to the power cord. However, batteries
are needed as a backup power supply. They can last for not more than 1-2 days at most. If your pet has a habit of biting the power cord, it is recommended to wrap the cord in anti-bite tape.

Q8: Feeder Battery Type

A8: What battery type is compatible with the Smart Feeder? For emergency power outages, 4D-cell batteries are compatible with the Smart Feeder.

Q9: Feeder Bucket Cleaning

A9: How to clean Smart Feeder bucket? The solot Feeder food bucket can be taken out and cleaned with water. However, it is recommended to use wet wipes to clean the inside of the feeder for rinsing it with water is not allowed.

Q10: Feeder Impeller Cleaning

A10: How to clean Smart Feeder impeller? The impeller is the inside of the feeder and should not be cleaned with water. If in any case that there is a lot of pet food residue attached, wiping it with a wet towel is recommended.

Q11: Feeder Material

A11: What is the Smart Feeder made of? The Smart Feeder is mainly made of ABS material, and the tray is stainless steel.

Q12: Feeder Dispenser Manual

A12: How will Smart Feeder dispenser work? The Smart Feeder should be connected to the app first, thus, long pressing it's button will not work to dispense food. Make sure to connect the feeder to the App for proper dispensation of pet food.

Q13: Feeder Sharing Function

A13: How to share with other users? 1.Open the app, click on the Smart Feeder and enter the settings page
2.Click "Share"
3.Click "+" to enter the username of the user you want to share with
4.Select the user you want to share and click "OK"
5.But if you want to delete the shared user, turn on the sharing switch, click "-" and then click the user's avatar, then "-".

Q14: Feeder Offline Mode

A14: Why does Smart Feeder goes offline occasionally? Smart Feeder occasionally goes offline. due to network availability. But there is no need to worry, it will still dispense food according to the feeding plan you set even if it is offline, However, the specific feeding record will only display an unknown state on your app. Feeder will be online once network returns to normal.

Q15: Troubleshooting Impeller Failure

A15: How to fix Smart Feeder's Impeller failure? First, remove the battery (if installed), then empty the food and restart the unit. Try to manually dispense the food to check if the impeller rotates. But if it is not working after doing it manually, restart the device again and try to dispense food in app to check whether the impeller works. However, if it is still not working restart the device again, try to calibrate in the app, and check whether the impeller rotates."

Q16: Feeder Automatic Feeding Plan

A16: How to set Smart Feeder automatic feeding plan? The Smart Feeder needs to be connected to the app and wifi to set the automatic feeding plan. If you have set up the automatic feeding plan but there is no wifi available, the device will prompt you it's offline. In this case, the feeder will still dispense food according to the automatic feeding plan set.

Q17: Manual Feeding

A17: How to do manual feeding? To do manual feeding, press and hold the button for more than 5 seconds to dispense food and then release the button to stop dispensing.

Q18: Feeder Placement

A18: How to place the feeder? The feeder must be in a steady state or stable ground to function properly. Make sure nothing else is placed on lid. The feeder should not lean against a corner or other object.
Do not put your hand on top of the feeder when pressing the feed button. The feeder should be in an open space and free from any foreign matter between the main body of the feeder and the base.
Do not put anything under the stainless steel bowl,
And if there is too much food in the bowl, it will affect the food dispensing.

Q19: Pet Food Restrictions

A19: Are there any pet food restrictions with the feeder? There are restrictions when it comes to the size of the food.
The size of the food for the mini feeder is 5MM-12MM. If the size exceeds the limit, it may cause food stuck. Powdered food may leak from the gaps.
The smaller the food size, the more precise the dispensation.

Q20: D2 or Mini Feeder Food Accuracy

A20: Why is food dispensation with D2 inaccurate? The food in the feeder is not weighed, and the food is rotated through the impeller, so the weight of different volumes of food is different.

Q21: D2 Feeder Meal

A21: Can extra feeding be added to D2? Extra feeding can be added with the mini feeder or D2. Just
click the"+" in the lower right corner of the feeding page to add meals.

Q22: D2 Feeder Single Serving

A22: How much food can D2 feeder dispense for serving? Single serving or One meal is about 5g. You can set up to 10 meals once, which is about 50g. The more meals you set, the food dispensation will be more accurate.

Q23: D2 Binding Process

A23: How to connect D2 feeder to app? 1. Open PETKIT app and click""+"" to add this device.
2. Select PETKIT FRESH ELEMENT mini Smart Pet Feeder in the device list.
3. Check the WIFI indicator status. Make sure the indicator is quick flashing.4. Check the indicator is quick flashing box then click "Next".
5. Select working WIFI and enter password and click "OK".
6. Select "Setup" to enter mobile WIFI settings interface.
7. Select the wifi starting with PETKIT, then go back to app, wait for few minutes.

Q24: D1 Parameter

A24: What is the D1 power cord measurement? The power cord of the feeder is about 1.5 meters in length and 3.5mm in diameter.

Q25: D2/D2-C Parameter

A25: What is the Mini Feeder or D2/D-C size? Made of HIPS, capacity of 2.8L.

304 food grade stainless steel bowl

can feed a adult cat for 15 days

Voltage:6V DC

Product Size:315*319*170mm

battery：4 AA batteries,last two days

App control

Connect with PETKIT App to set up daily feeding plans and control the food amount precisely.

The lid and food dispenser door are wrapped with silicone sealing ring, making sure the food not get moistured.

Desiccant packed in the device to ensure the food is fresh for enough long time.

Easily dispatch or attach, so every part of the machine could be disassembled and cleaned.

Q26: D3 Parameter

A26: Material: ABS and food grade 304 stainless steel. 

Voltage: 6V, DC

Capacity: 3L(1.57kg) and 5L(2.6kg)

Product Size:3L-337*223*286mm

             5L-337*223*348mm

battery：lithium battery（comes with device）can last two weeks

App control

Normal dry food, freeze dried food is also available

The bowl is rotating during dispensing to prevent food heaping up

Approach sensor notifies the owner that the pet is close to the feeder

App reflects how many food come out and how many grams the pet eats everyday

Built-in rechargeable lithium battery to keep the device working 

The battery lasts 1 week, capacity: 2600mAH

Voice recording is available to the device and remind the pets of time to eat.

Inner bucket, dispensing food door and bowl are all detachable and washable.

Q27: D3 Bowl is inaccuracy

A27: What to do with D3 Bowl inaccuracy? Inaccuracy of the bowl usually happens when pets frequently touches the bowl while eating, which will lead to weighing data drift and causes food dispensing errors. Calibrating the bowl will help if inaccuracy happens.

Q28: D2 Adapter Sound

A28: What is the normal D2 Adapter sound? It is normal to hear a small amount of noise with the device adapter. However,
if the noise is very loud or the customer feels it is very noisy, it can be replaced free of charge during the one-year warranty.

Q29: All Smart Feeder Connectivity

A29: Why connection failure with D1, D2 and D3? There are some reasons why we can encounter connection failure with Smart Feeder D1, D2 and D3. One of them is if the WIFI at home 2.4G. Second is if the WIFI that does not require authentication. If there are special characters in the WIFI name and password. And lastly, if there is a beeping sound when the configuration fails.

Q30: D3 Capacity Difference

A30: What is the difference between D3 5L and D3 3L capacity? D3 Food storage buckets have different capacities, 3L and 5L respectively, and other functions are the same. For D3 5L, the capacity of food is about 2.6kg and while with D3 3L,the capacity of food is about 1.57kg. Both 5L and 3L capacity has the same quantity or size of puffed food which is 15*18mm. If you want to put freeze-dried food/freeze-dried snacks, both recommends dry food/freeze-dried ratio of 8:2.

Q31: D2 Mini Plate

A31: What is the D2 Mini plate made of? The material of the food tray at the bottom of the mini feeder is HIPS (High Impact Polystyrene), also known as PS (Polystyrene), is an amorphous thermoplastic material, used in lower heat applications. Same as the material of the D2 body.

Q32: Rusty D1 Feeder Bowl

A32: Why does the bowl rust? The bottom plate of the feeder is made of 201 stainless steel. The weak acid dog food, the oil contained in the food and the weak acid cleaning agent will cause the product to rust easily. It is recommended to thoroughly clean it with a weak alkaline cleaning agent once a week or so. Wipe off the water and avoid too much acid oil or other substances remaining on it.

Q33: D3 Exposure to Sunlight

A33: What causes inaccurate food surplus? Reasons for inaccurate food surplus. The judgment of the food in the barrel is realized by the  infrared beam sensor, one transmitting end and one receiving end. When the receiver can receive the infrared beam, it is judged that the remaining food is insufficient. Misjudgment when the sun shines directly.

Q34: Smart Feeder Food Delivery

A34: Why is the feeder food delivery not smooth? Smart Feeder food delivery depends with the season. In winter, the temperature is low, and the animal fat contained in pet food will be solidified due to the low temperature, which will cause the food to slide down smoothly. It is recommended that you wipe the food outlet with a wet towel several times.

Q35: Record Voice in PETKIT app for the Smart Pet Feeder

A35: How do I record my voice so that the Smart Pet Feeder will call my pet with my own voice?

1. Open the PETKIT app and login2. Under DEVICE, click the Smart Pet Feeder card3. Click Settings icon at the right corner4. Click Voice Settings5. Click Add a Voice Recording 6. Press the Circle button to start recording and release the Circle button once done recording your voice7. Tick to check the new Notification Sound you just recorded so the Device can start using it

Q36: PETKIT Smart Pet Feeder User Safety Guide

A36: answer

Q37: Smart Feeder Error

A37: How to Enable Food Shortage notification? 1. Open PETKIT app

2. Click on the Smart Per Feeder card

3. Click the Settings icon at the upper right corner

4. Click on Notification settings

5. Enable Food Shortage notification

Q38: Smart PET Feeder keeps disconnecting / goes offline frequently

A38: answer

Q39: How to create Feeding Plans

A39: answer

Q40: Enable Food Shortage Notification on PETKIT app

A40: answer

Q41: Enable Surplus Food Control (infinity feeder)

A41: answer

Q42: Feeding Plans not executed

A42: My PETKIT Smart PET Feeder does not dispense food on the scheduled feeding plan. What should I do?

1. Switch device to battery mode and see if the issue gets resolved 

2. If YES, this means the power adapter is faulty and needs to be replaced. Contact PETKIT Help Center to request for a replacement if your product is still under warranty.

3. If NOT, your unit will be replaced if it is still under warranty. Contact PETKIT Help Center for further assistance.

Q43: Smart Pet Feeder Out of food warning

A43: My Smart Pet Feeder is constantly saying it's out of food and keeps beeping but there is food in the container, why is that?

Please follow the steps below in order to get rid of that warning and beeping sound.

1. Empty food storage canister

2. Manually clean the detecting sensors (at the dispensing gate)

3. Try with manual food dispensing and see if the issue resolved

4. If problem persist, the sensors may be defective and may need to be replaced

5. Contact PETKIT Help Center for further assistance

Q44: How to change/update pet profile

A44: answer

Q45: PETKIT SOLO feeder fails to connect Wi-Fi

A45: answer

Q46: D4 Parameter

A46: answer

Q47: Infinity feeder bowl is not Installed.

A47: answer

Q1: How much space does Smart Odor Eliminator cover?

A1: Deodorizer Function. When the Smart Odor Eliminator works, the spray can directly cover about 0.8 ~ 1 cubic meters of space, which is basically suitable for any common cat litter box. Because the built-in deodorant filter itself belongs to the volatile material, will be further diffused with the air flow, so the deodorant area can be diffused to a larger range.

Q2: What are the working modes of Smart Odor Eliminator?

A2: Purifier Modes. Two modes are available:

1. Automatic deodorization, timely deodorization after sensing your cat is near.

2. Intermittent deodorization, automatic operation every 6 hours, keeps the air fresh.

Q3: How to install Smart Odor Eliminator?

A3: Odor Purifier Installation.

1. Take out the Smart Odor Eliminator, traceless glue, filter and battery.
2. Wipe the wall above the cat litter box (16-24 inches away from the ground). Do not use detergent, so as not to affect the stickiness of traceless glue.
3. Slide the back cover of the unit, stick the traceless glue at the designated position of the back cover, and press evenly for 10 seconds. Use 3 x AAA battery.
4. Tear the other side of the traceless glue and stick the back cover to the wall. Press evenly for 30 seconds to make sure the back cover is firmly stuck to the wall. Do not install the unit immediately.
5. Open the bottom cover of the host, put the filter in and fasten the bottom cover.
6. After the the back cover stood for 24 hours, install the unit back on the back cover.

Q4: How long does the Smart Odor Eliminator last?

A4: Power Consumption. If the unit runs four times a day, it will last around three months on a full charge. Depending on the frequency, if your pet keeps approaching the Smart Odor Eliminator, it will trigger the operation, thus, consumes more power resulting in less power capacity as mentioned above.

Q5: What does the color of the indicator light mean?

A5: Flashing Light Color Indicator. 1. White indicates that the working status started.2. Red indicates that the battery needs to be replaced3. Yellow indicates that the filter needs to be replaced.

Q6: Why does the filter have strong smell?

A6: Odor Purifier Safety. The filter has pure plant extract which is non-toxic and harmless. Because the filter will continue to volatilize naturally, there will be some volatiles accumulated in vacuum packaging. Once the package is opened, the smell can be strong. It is recommended to put it in the living room and other relatively empty places for a period of time, and then install the filter back to Smart Odor Eliminator after the smell becomes weak.

Q7: How do the modes work?

A7: The Working Cycle of the Purifier. 1. When the unit detects your pet, the white light will be turned on. The unit will run at low speed for 15 seconds and release a small amount of deodorant, then pause.
2. After your pet leaves for 8 seconds, the unit will run at full speed for 60 seconds and release a large amount of deodorant. Then the unit will stop running and the indicator light will turn off.
3. When no pet is detected, the unit is in a dormant state and automatically runs for deodorization every six hours.

Q8: How long can one bag of purifying liquid last?

A8: In smart mode, working six hours a day, one bag can last for two months.

Q9: How loud can Smart Odor Eliminator during operation?

A9: It produces 40dB during active operation and 30dB when in sleep mode. These are relatively low in normal standards which are considered nominal.

Q10: How to dilute the purifying liquid of Air Magiccube?

A10: answer

Q11: Is purifying liquid suitable for pregnant women?

A11: Product Safety. The purifying liquid contains essential oils extracted from plants, so it is not recommended for infants or pregnant women. Please check our unscented purifying liquid variants.

Q12: What is the effect of purifying liquid?

A12: Deodorization and Disinfection. Smart Odor Eliminator adopts safe amino acid deodorization technology, which can effectively decompose the odor molecules and harmful substances in the air. Harmless to pets, humans and the environment.

Q13: How does automatic mode work?

A13: Auto Mode. Run normal mode during the day (7am to 9pm) and powerful mode every hour for 5 minutes. Run sleep mode at night (9pm to 7am) and normal mode for 5 minutes every hour.

Q14: Why does the APP show that Smart Spray is not connected?

A14: Not Connecting to Device. Because Smart Spray is battery-powered, in order to reduce consumption and prolong service time, the Smart Spray will only be connected to PURA MAX when it is automatically deodorized, and it will be disconnected from PURA MAX at other times.

Q15: Why can't I see any water mist particles or smell anything?

A15: Please check that the Smart Spray is installed correctly. Follow these steps: 1. Make sure the built-in cotton swab is firmly inserted into the device.2. Reverse the smart spray for 30 seconds after reinstallation. 3. Wipe the spray nozzle. 4. Long press the button on the smart spray until the indicator light blinks three times.

Q1: Why can’t I see the videos from the past few days and it says they have expired?(Yumshare feeders)

A1: The video storage method is to store videos according to different packages. You can choose your own corresponding package in the app and purchase it yourself.

Q2: I just tried voice, but why is there an echo?(Yumshare feeders)

A2: If you are making the call relatively close to the feeder, then the sound is emitted from the speaker of the mobile phone and transmitted back from the mic of the mobile phone, which will cause an echo. Therefore, it is not recommended to make the intercom call next to the device.

Q3: When I use the intercom function, there is an inexplicable harsh sound.

A3: It is recommended that you conduct intercom away from the device so that there will be no such sound.

Q4: Why am I getting stuck with the live streaming loading?

A4: 1. Do not use VPN. It is also recommended that users try switching between wifi and 4g networks. 2. Users need to be reminded that the video upload success rate is also closely related to the upstream bandwidth of the user's home network. Let the user test whether the upstream bandwidth at home (note that it is the upstream bandwidth) is normal and stable (at least greater than 2Mb/s). After setting the mobile wifi network to the same router as the device, you can try to visit a third-party website to test the actual speed of the local network, such as https://www.speedtest.net/. Users are required to feedback screenshots of the test results to us.

Q5: Why do I have no images and no videos?

A5: Video or image upload may fail due to poor network condition. You need to check the network environment at the user's home or wait for a while before viewing again.

Q6: I don't have a lot of cat eating footages as expected.

A6: Our equipment uses a neural network algorithm to detect when pets are eating. The algorithm goes with certain rules. Some events may not meet the rules during its eating and are filtered out by the system.

Q7: Can't upgrade firmware

A7: 1. Confirm whether the Bluetooth firmware needs to be upgraded. If yes, it can be judged that the Bluetooth needs to be upgraded. The upgrade can only be done after the mobile phone is close to the device.

2.Bluetooth firmware upgrade stepsThe user needs to double-click the network configuration button in front of the device and click to upgrade the firmware in the app.

The user needs to confirm that there is no paired feeder device in the mobile phone system Bluetooth, otherwise it will conflict with the app Bluetooth connection.

Q8: Why can’t I see the camera clearly at night?

A8: 1. Please check the equipment and make sure the lens is clean and dust-free

2. Please place it in a bright area to check whether it is clear.

Q9: Why Daily Highlights turn out to be too few to make a VLOG

A9: If there are less than 5 daily highlights, then it will be considered that there is insufficient material and cannot be generated.

Q10: How can I turn off the camera?

A10: You can turn off in settings-camera switch.

Q11: Why is it mistakenly detected as a pet when it is clearly not a pet?

A11: The algorithm of the device cannot be 100% accurate for the time being. We will train it repeatedly and it will get better and better in the future. Please do not place items within the video range to avoid misjudgment in the video.

Q12: I haven't produced the daily highlights yet. Why has the video expired?

A12: Daily highlights are generated based on the user's video clip selection. If it is free, only one day's video clips can be saved. If no operation is performed within one day, the material will be deleted. If you pay for a 7-day rotating storage package, you can save it for 7 days.

Q13: Why is there a dark corner on my camera?

A13: In order to better pay attention to pets' daily life, this camera has a lower viewing angle and vignetting for some screen privacy restrictions.

Q14: Why does it turn into black and white at night?

A14: The camera uses infrared laser imaging technology. When the light becomes dark, it will automatically switch to infrared mode, and the picture will appear in black and white.

Q15: Why the screen turn pitch black at night?

A15: Check whether the infrared switch of the camera settings is turned on. If it still does not work after turning it on, it is recommended to consult technical support.

Q16: Why the feeder keeping remind me of food shortage even after I take the refill?

A16: Please take manual dispensing after refill so feeder will update its food storage status.

Q17: Can Petkit see videos from my devices at home? Will it actively collect user videos?

A17: PETKIT+ service uses high-level encryption technology. All videos are encrypted and the stored cloud information is safe. Thus Petkit cannot view any information, so you can use it with confidence.

Q18: Is the double speed replay only be available for cloud service subscriber?

A18: Currently, the double-speed function is only available for complete playback. For complete playback function, you need to purchase petkitcare+ service.

Q19: How to cancel automatic renewal of cloud storage？

A19: There is a cancellation function in my profile➡petkitcare+, or you can cancel the subscription from the purchase platform

Q20: How long can I buy cloud services for a device at most?

A20: 1. Non-subscription services can be purchased without limit in order to increase the validity period, or to upgrade or downgrade the service plan

2. Subscription-based automatic renewal service. One device can only purchase one subscription package. You need to wait for the end of the package period, cancel the subscription service, and convert to a non-subscription package.

Q21: What does the green light on my camera mean?

A21: The green light means that the camera is working, and the white light means that the camera is turned off. You can use this to determine whether the current camera is working. However, if you set the light do not disturb in the settings, you will not be able to see it no matter whether it is turned on or off.

Q22: I don’t want the camera to record the sound in my home. How do I do this?

A22: You can turn off the microphone in the camera settings through the app.

Q23: Why doesn’t the device feature an SD card slot?

A23: Originally, we tried to equip the camera with an SD card, but after periodic testing, because the product focuses on pet products, in order to better observe the pet's condition, the camera and SD card are placed at a lower position, which will occur during use. Moisture, chewing, accidental ingestion, instability and other factors, pet safety is the first rule, abandon this solution, in order to facilitate video storage, without interference, and users have more peace of mind, we launched the petkitcare+ service

Q24: Why do I need to pay to view the full video?

A24: petkitcare+ uses encrypted cloud storage solutions for home security cameras on the market. These storage technologies themselves have costs and require users to pay a certain fee to enable them. Videos in the cloud are encrypted, and only the user can access the footages, which is made to completely protect user privacy.

Q25: The camera recorded some private content, but the home group has been shared with my family members. After I delete the record, can my family members under the group still see the record?

A25: Once a video is deleted, it is deleted completely. Don’t worry, you won’t be seen.

Q26: I no longer in need of Petkit Care+, can I get a refund?

A26: The package service will take effect immediately after purchase. Virtual products do not support refund operations.

Q27: Can the double speed function be used only after purchasing a cloud service?

A27: Only full playback has the double-speed function. Currently, the full playback function requires the purchase of petkitcare+

Q28: How to cancel the automatic renewal of cloud storage?

A28: There is a cancellation function in my profile➡petkitcare+, or you can cancel the subscription from the purchase platform.

Q29: Why is it that it’s already daytime, but the device preview on my homepage still shows the night vision picture?

A29: The camera itself has infrared and full-color mode switching, which requires trigger conditions. If you use the device in a dark scene, it will maintain the infrared black and white mode for a long time. You can place the device with sufficient light or turn on the lights in the room to let the camera sense. After that, it will automatically switch to full color mode.

Q30: Why is my pet no longer on the screen, but the full video is still being recorded?

A30: In order to ensure the integrity of a single event, we will record an additional 30 seconds after the event ends. If the pet event occurs again within 30 seconds, it will be merged into one event.

Q1: CL vacube can't keep vacuum, air leakage.

A1: answer

Q2: Why is the measurement using a household thermometer different from the display on the screen of Airsalon?

A2: The average temperature of the air at the air outlet and inside the cabin will be different, and the household thermometer itself will also have accuracy and delay problems.

Q3: Is Airsalon safe for a kitten younger than 6 months ?

A3: we don't suggest. (Kittens under 6 months old are not fully developed. In line with the principle of safety, it is not recommended that kittens under 6 months old use a drying box.)

Q4: What should I do if my cat refuse the Airsalon?

A4: You can put some pet toys inside. The pet will get used to it if there be a familiar smell. For cats, you can put some catnip also.

Q5: Why does "Device Connecting" appear every time I return to the APP?

A5: The drying box with Bluetooth connection. After switching back to the APP, it will automatically reconnect, which is a normal connection reminder.

Q6: Why is Airsalon drying a bit slow?

A6: Drying time will be affected by the degree of drying, amount of pet hair, body size and ambient temperature.
It is recommended to wipe the entire body of your pet before drying; the drier you wipe it, the faster it will dry.
(You can try to let the pet change positions during the drying process, which is more conducive to comprehensive drying.)

Q7: Why does Airsalon heat up a bit slowly?

A7: It takes a few minutes for the internal temperature to rise. To make the cat feel comfortable, it is recommended to preheat the drying box in advance.

Q8: Internal dimensions of Airsalon

A8: 370*470*350mm，60L

Q9: Can Airsalon be used to dry hair, clothes and shoes?

A9: Yes.It is recommended to clean the inside of Airsalon before use to avoid other odors caused by pet hair.(Note that when drying, the bottom air outlet must not be completely blocked.)

Q10: Why does my cat catch a cold after using Airsalon?

A10: Low-temperature blowing may cause colds. You can open the drying box in advance according to the weather and room temperature conditions, and then put the pet in when the cabin reaches the set temperature.(It is recommended to fully dry it after taking a bath before putting it in. During the process, the pet can be guided to change positions, which is more conducive to comprehensive drying.)

Q11: Can I put a diaper inside the Airesalon?

A11: It is not recommended to use diapers. There are drainage holes at the bottom to drain away accumulated water.
(After each drying, it is recommended to use pet-safe disinfectant wipes to wipe, and do not rinse the inside of the drying box with water.)

Q12: My cat or dog are very big in size, can they use Airsalon?

A12: Airsalon Internal size: 370*470*350mm,  Especially for big cats or dogs, the pet’s shoulder height and length should be combined to determine whether they can use Airsalon.

Q13: Why does the cat or dog open its mouth and pant during the drying process inside Airsalon?

A13: We recommend a reduced temperature or reduced wind option. Please accompany and observe the whole process. If the pet has obvious symptoms of discomfort, please suspend.

Q14: Does Airsalon has a disinfection function?

A14: not yet,but the new version, Airsalon Pro has ozone disinfection function.